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#HONG KONG TOURISM BOARD VIDEO HOW TO#
#HONG KONG TOURISM BOARD VIDEO MANUALS#

Relevant experience in conducting trainings to frontline staff would be an advantage.

Highly customer oriented, self-motivated and attentive to details.

Proficiency in Japanese would be an advantage. I have found Christopher Achacoso to be extremely responsive to my needs.

Good command of spoken and written English and Chinese (Cantonese and Mandarin). 1 review of Hong Kong Tourism Board 'I recently inquired regarding brochures and other general information so that I may give them to a friend who is visiting Hong Kong sometime this fall.

With the fourth Covid-19 wave ebbing and the government’s vaccination programme in progress, Hong Kong tourism players see a glimmer of hope as recovery campaigns resume to spur local consumption and travel. Lawmaker Cheng Chung-tai blasted the clip during a Panel on Economic Development meeting Monday. Hong Kong’s domestic tourism recovery gathers pace. Experience in complaint handling would be an advantage. Hong Kong’s Tourism Board is facing criticism over its spending of around HK9 million (US1.16 million) on a two-minute virtual fireworks video to mark the new year.

University graduate with 4 years’ working experience in customer service.

Undertake any other duties/special assignments as directed by the manager.

#HONG KONG TOURISM BOARD VIDEO HOW TO#

Support the operation of visitor centres subject to operation needs and according to roster arrangement. At The Hong Kong Tourism Board You can find all sorts of travel news, images and videos about Hong Kong here, as well as tips on how to get the most out.Equip the frontline teams with necessary skills to handle enquires and difficult cases received from various visitor services channels through training and on-going coaching.

#HONG KONG TOURISM BOARD VIDEO MANUALS#

Prepare manuals and reports in order to keep track of the usage of various service channels Provide constructive ideas and suggestions to supervisor and manager for enhancing the service provision.

Alert supervisor and manager as and when appropriate.

Take alert on special issues and cases that would have impact on visitor experience and the image of HKTB as well as the tourism industry.

Supervise daily operation of contact centre and arrange manpower deployment for frontline staff Handle difficult cases and escalations from the team as and when required.

Handle enquiries received from visitor services channels including Visitor Hotline, Concierge Hotline, email, and live chat.

More information on Hong Kong can be found at DiscoverHongKong. Viewers were also updated on feng shui by master John Choi, who gave an insightful talk on the long-running practice. Yuen Kan Wong of the tourism board’s Toronto office noted that lions represent good luck in Chinese culture and are believed to scare away evil spirits.Īlso participating in the webcast was San Francisco restaurateur, cookbook author, television personality and self-described “Hong Kong super fan” Kathy Fang, who demonstrated how to make a gin-based cocktail called an Orange Blossom that she said was appropriate for the Lunar New Year and some Chinese culinary creations as well.įang concluded her presentation by wishing viewers “happiness and lots of prosperity.” The tourism board used the webinar to showcase different aspects of Chinese culture, giving some long-standing ones a contemporary twist, with one video featuring a lion dance that at one point took place in dark setting, with neon outlines enabling viewers to follow the lions’ movements. The webcast was also told by Cathay Pacific’s Asad Shah that he expects Hong Kong’s flag carrier will soon boost its North American presence. “We look forward to welcoming you to Hong Kong when the borders reopen,” added Michael Lim, who oversees the board’s Canadian operation. “We’re confident that this year we are going to roar and tourism will come back stronger,” the tourism board’s Jorge Lee told webcast viewers. Perhaps so, given that this year is the Year of the Tiger, with Tuesday participants in a Baxter Media Hong Kong Tourism Board webcast noting that that large feline represents the likes of strength and energy in Chinese culture, qualities that are useful for those in the industry as they continue to have to cope with a lingering coronavirus pandemic.

Will the arrival of the Chinese New Year serve as something of a catalyst for a travel industry rebound?